The questions we get asked most.

You do, and only you. No hospital, surgeon, clinic, airline, hotel or insurer pays us anything in any form. We take no commission, referral fee, rebate or marketing payment.

See the whole commercial structure

Their service isn’t free, it is paid for by the hospital you end up at. That’s a normal industry arrangement rather than a scandal, but it means the company advising you which hospital to choose is paid by the hospitals it is choosing between, and earns nothing if the right answer is that you should not travel.

We don’t know, and we’re not going to claim it. Commission is the dominant model in this market but it isn’t the only one, and we haven’t audited anyone else. What we can tell you is exactly how our own structure works, which is more useful than a claim about everybody else.

It would be, if she wrote your opinion. She doesn’t. Independent external specialists write it, and they are paid a flat fee that is the same whatever they conclude. Her job is to frame the clinical question and then explain their findings to you. We disclose this rather than hoping you don’t notice.

You can check accreditation, the surgeon’s registration, their subspecialty training and their procedure volume. You can’t check risk-adjusted outcomes, because almost nowhere in the world publishes surgeon-level outcome data you could compare. Anyone claiming to rank surgeons by quality is describing data that doesn’t exist publicly.

The eight checks you can make yourself

Clinical management is the hospital and surgeon’s responsibility. Our job is to make sure you understand what’s happening, your family is informed, decisions aren’t taken around you, and everything is documented for your doctor at home. We agree the escalation path before you travel, including who pays for what.

It is the right question to ask, and paying them the same either way does not answer it on its own. So we take the possibility away instead. The specialist who reviews your case cannot be the surgeon who operates on it, and their hospital is not where the treatment happens. Nobody writing an opinion for you has anything to gain from the answer being surgery.

They also write separately and never see each other’s conclusions. If they disagree, we pay for a further opinion rather than passing that cost to you, because a disagreement is exactly when another view is worth the most.

No. Nobody can, anywhere, and any company that implies otherwise is telling you something untrue. Surgery carries risk regardless of country or surgeon.

$349 to $499 for an independent second opinion. $2,500 to $3,500 for full case management, with ninety days of care coordination included. Both are indicative ranges, and you get a firm figure in writing before you pay anything.

We can’t tell you honestly until a hospital has reviewed your records and quoted your named case. Any number before that is a guess, and a guess presented as a price is how people end up with unexpected bills. Every figure we show you is labelled as either an estimate or a written quote.

See the full cost structure

No. You pay the hospital directly. We never hold your treatment money and never mark it up. You pay us only our own fee, which appears as its own line and is never buried inside a package price.

Our cancellation and refund terms are being drafted with a lawyer and will be published before we take any payment. We’re not going to put approximate terms on a page and hope they hold. If you’re considering buying now, ask us and we’ll tell you exactly where that stands.