Accessibility

Accessibility statement

A meaningful number of the people who need this site are in pain, are older, or are reading it while worried about a parent. That shaped how it was built.

What we’re aiming for

We built this site to meet WCAG 2.2 at level AA. That’s the target we hold ourselves to and test against.

What that means in practice here

  • Body text starts at 17 pixels with generous line spacing. Nothing on the site is smaller than 15 pixels except uppercase labels.
  • Every text colour combination was calculated against its background rather than guessed. Our muted gold specifically is used as a graphic colour only, never for text on a light background, because it doesn’t meet the contrast requirement.
  • The whole site works with a keyboard. There is a skip link to the main content, focus is always visible, and focus indicators appear instantly rather than fading in.
  • Menus and expandable sections use native browser elements, so they work with screen readers and before any JavaScript has loaded.
  • Content is never hidden behind an animation. If JavaScript doesn’t run, everything is simply visible.
  • We respect your operating system setting for reduced motion. Turn it on and animation stops.
  • Form labels are always visible rather than disappearing placeholders. Errors are described in words, never by colour alone, and are listed together at the top of the form so they are easy to find.
  • Touch targets are at least 48 pixels.
  • Important information is text, never trapped inside an image.
  • Wide tables scroll inside their own container, so the whole page never shifts sideways.
  • There’s no captcha. Captchas are a genuine barrier for people with visual or cognitive difficulties, so we use invisible methods instead.
  • There’s no autoplaying media, no carousel and no countdown.

What we haven’t done

We’re being specific rather than claiming everything is perfect.

  • There’s no dark mode yet. A half-finished dark mode on a site with dark green sections and gold accents would create contrast problems, so we would rather ship it properly later than badly now.
  • The site is in English only. Our first markets are English speaking, but that is a real limitation for anyone more comfortable in another language.
  • We have tested with automated tools and by keyboard. We haven’t yet done testing with a range of real assistive technology users, which is the only testing that genuinely proves anything. We intend to.

If something doesn’t work for you

Tell us and we’ll fix it. Please say what page you were on, what you were trying to do, and what happened. If you’re using a screen reader or another assistive technology, telling us which one helps a lot.

If part of this website stops you getting information you need, we’ll give you that information another way. Ask.

Contact us

Last reviewed

24 August 2026. We’ll re-check this whenever the site changes significantly.